Terms & Conditions

Legal Disclaimer

Frendly Cleaning provides professional cleaning services with the utmost care and attention to detail. However, by engaging our services, customers acknowledge and agree to the following terms:

General Liability: Frendly Cleaning and its employees will not be held liable for any damage or loss caused to personal property, belongings, or premises due to unforeseen circumstances, negligence, or any reason beyond our reasonable control. Customers are encouraged to secure valuable and delicate items prior to the commencement of our services.
Steam Cleaning Services: Customers who request or agree to steam cleaning services provided by Frendly Cleaning acknowledge and accept that this service may involve the use of equipment and cleaning solutions that can potentially cause damage to certain materials, surfaces, or fabrics. Frendly Cleaning will not be held liable for any damage, discoloration, or wear caused as a result of steam cleaning. The customer assumes all risk associated with this service and agrees to release Frendly Cleaning from any and all claims of liability for damage to property, personal injury, or any other harm resulting from steam cleaning services.
Use of Chemicals and Cleaning Products: Frendly Cleaning uses professional-grade cleaning products and equipment. While we strive to use products that are safe for most environments and surfaces, we are not responsible for any adverse reactions, including but not limited to damage to surfaces, allergic reactions, or health issues arising from the use of such products. It is the customer’s responsibility to inform Frendly Cleaning of any known sensitivities, allergies, or special cleaning requirements prior to the commencement of services.
Customer Responsibility: It is the customer’s responsibility to ensure that Frendly Cleaning has a safe and adequate working environment. This includes, but is not limited to, access to electricity and water, and the removal of any obstacles that may hinder our ability to provide services.

By using Frendly Cleaning's services, the customer acknowledges that they have read, understood, and agreed to these terms and conditions. Frendly Cleaning reserves the right to modify these terms at any time without prior notice.

If you have any questions or concerns about our legal disclaimer or terms and conditions, please contact us at info@frendlycleaning.com

Understanding T&C

Our Terms and Conditions, commonly referred to as T&C, serve as the legal foundation for the relationship between Frendly Cleaning and our customers. By visiting our website and/or engaging our cleaning services, you agree to abide by the T&C outlined here, which are designed to safeguard the interests of both parties and ensure a clear understanding of each party’s rights and responsibilities.

These T&C are essential for several reasons:

Defining Service Scope and Expectations: The T&C clarify the nature and scope of the services we provide, including detailed explanations of our cleaning processes, limitations, and any special requirements. For example, our window cleaning services may involve the use of specialized equipment and techniques, and customers are advised to review the relevant clauses to understand what to expect from our service.
Appointment Bookings and Cancellations: Specific terms are included to manage appointment bookings and cancellations. This helps us allocate resources efficiently and ensures that customers are aware of the protocols for modifying or canceling a scheduled service.
Service Warranties and Liabilities: While we are committed to providing the highest standard of service, our T&C outline the limitations of our warranties, particularly in relation to steam cleaning and window cleaning services. Customers are encouraged to review these sections carefully to understand the extent of our liability and the conditions under which we cannot be held responsible for certain types of damage.
Privacy and Data Protection: We take the privacy of our customers seriously. Our T&C include clauses that protect customer information gathered through our website and during service interactions. These clauses detail how we collect, use, and protect personal data, ensuring compliance with relevant privacy laws and providing peace of mind to our customers.

Understanding these Terms and Conditions is crucial for both parties to engage in a transparent and mutually beneficial relationship. By reading and agreeing to these T&C, you are acknowledging that you have a clear understanding of the legal framework governing your interaction with Frendly Cleaning.

Key Elements of T&C

Our Terms & Conditions encompass a broad range of critical aspects to ensure a clear and fair relationship between Frendly Cleaning and our clients. These include:

User Eligibility: Criteria and guidelines determining who can access and utilize our services, ensuring that all engagements are appropriate and lawful.
Payment Terms: Details regarding pricing, payment methods, invoicing, and any associated fees, providing transparency and clarity on financial transactions.
Modifications to Services: Our right to modify, suspend, or discontinue services at our discretion, with notification procedures to keep customers informed of any changes.
Warranties and Liabilities: Outlining the extent of our responsibilities, the limitations of our service warranties, and what customers should expect in the event of unforeseen circumstances or service disruptions.
Intellectual Property Rights: Protection of our brand, content, and proprietary information, ensuring that our intellectual property is respected and used appropriately.
Account Suspension and Termination: Guidelines for suspending or terminating user accounts or services, particularly in cases of misuse or breach of terms.

If you have any questions or need clarification on any part of our Terms and Conditions, please feel free to contact us at [info@frendlycleaning.com]. We are here to assist you and ensure that your experience with Frendly Cleaning is as seamless and satisfactory as possible.