Add-On: Super Clean Steam

Cancellation Policy

Booking Policy Thank you for choosing our cleaning, organizing, and window cleaning services. We strive to provide you with a seamless and satisfying experience. Please review our booking policy to ensure a smooth process: 1. Service Inclusions: - Our services include comprehensive cleaning, organizing, and window cleaning for your space. Please inform us of any specific requirements or preferences during the booking process. 2. Booking Confirmation: - Upon booking, you will receive a confirmation email with the details of your appointment. Please review this information carefully and contact us if any adjustments are needed. 3. Cancellation Policy: - Full Refund: Customers can cancel their booking up to 24 hours in advance of their scheduled appointment and receive a full refund. - Partial Refund: For cancellations made within 24 hours of the scheduled appointment, a 50% cancellation fee will apply, and you will receive a 50% refund of the service cost. 4. Late Cancellations & No-Shows: - In the event of a late cancellation or no-show (less than 24 hours notice), a 50% fee will be charged. If no prior communication is made, we reserve the right to retain the full service fee. 5. Payment: - Payment for services is due upon booking. We accept various payment methods, including credit cards, debit cards, and online payment platforms. Your appointment is confirmed once payment is received. 6. Additional Fees: - Additional fees may apply for services outside the standard cleaning, organizing, or window cleaning offerings. Any extra charges will be communicated and agreed upon before service is provided. 7. Property Access: - Please ensure that our team has access to your property at the scheduled time. If we are unable to gain access, it will be considered a no-show, and the cancellation policy will apply. 8. Satisfaction Guarantee: - Your satisfaction is our priority. If you are not satisfied with our services, please contact us within 24 hours of your appointment, and we will address any issues promptly. 9. Steam Cleaning Policy: Frendly Cleaning is not liable for any damage or reactions caused by steam cleaning on floors. Customers are responsible for confirming that steam cleaning is safe for their flooring before our service. Use at your own risk. By booking with us, you agree to the terms outlined in this policy. We appreciate your understanding and cooperation.

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